---
title: "Support · Proxy Mail QA"
description: "How to get help with Proxy Mail QA, its API and MCP server, and the AI agents and apps you connect to it."
url: https://proxymail.qa/support
---

# Support

## Contact us

Something not working for everyone? See [our status page](https://proxymailqa.statuspage.io) for incidents and maintenance.

Email **[hello@proxymail.qa](mailto:hello@proxymail.qa)**. To help us answer quickly, include:

- The email you sign in to Proxy Mail QA with, and the project’s name.
- The test address involved, if there is one, for example `something@mailclub.dev`.
- What you did, what you expected and what happened instead, with the time and time zone.
- If it involves an AI agent or app, which one (for example Claude, ChatGPT, Codex or Cursor).

Please don’t send passwords, API keys or the contents of private emails.

## Guides

- [Getting started](https://proxymail.qa/getting-started): your first project, test address and verification code.
- [Test email not arriving?](https://proxymail.qa/troubleshooting): the usual causes, and the fix for email providers in sandbox or test mode.
- [API and MCP](https://proxymail.qa/docs/api): the REST API for test suites and the MCP server for AI agents.
- [Node.js client](https://proxymail.qa/docs/node), [Python](https://proxymail.qa/docs/python) and [Running in CI](https://proxymail.qa/docs/ci): test suites, including checks that nothing arrived.
- [Mobile apps](https://proxymail.qa/mobile): iOS, Android, React Native, Flutter and Firebase email-link sign-in.
- [Set up your agent in one prompt](https://proxymail.qa/docs/api#agent-setup): connect Claude Code, Cursor, Codex or another coding agent.

## Connected AI agents and apps

- **What they can do:** an agent connected to Proxy Mail QA works in the one project you chose when you connected it. It can create, label and delete test addresses there, and read the verification codes and links they receive. It gets the code or link only, never the text of the email, and it can’t read passwords saved earlier.
- **Disconnect one:** in the app, open **Project settings → API keys** and remove it from the connected apps. It loses access straight away.
- **Nothing arriving?** The wait tools look for mail from the last 15 minutes, and when nothing came they say what we know: anything we refused for the address, or that nothing has reached it. Check that the app you’re testing sent to the exact address and that its email provider can send to any address, not only verified ones. [Test email not arriving?](https://proxymail.qa/troubleshooting) has the usual causes.

## Your account and data

- Read how we handle your data in the [privacy policy](https://proxymail.qa/privacy), and the rules for using the service in the [terms](https://proxymail.qa/terms).
- To delete your account and everything in it, open **Account settings → Delete account** in the app.

## Report abuse

If a Proxy Mail QA address was used against you or your service, see [Report abuse](https://proxymail.qa/abuse). You don’t need an account.