The accounts you need
| Account | Side | What it checks |
|---|---|---|
| Seller | Lists items, rooms or services | Listing approval, new-order and message emails, payouts |
| Buyer | Buys or books | Order confirmation, messages, updates and review requests |
| Second buyer | Wants the same thing | Stock and double-booking rules, and “no longer available” emails |
| New seller | Just signed up | Onboarding, checks and any limits on new sellers |
| Moderator | Admin or support | Reports, disputes and takedowns, and the emails they trigger |
Set them up
- Create the set in one go: choose Add account, set How many, label the batch “Marketplace” and tick Generate persona.
- Sign up as each and finish seller onboarding with test details on staging.
- Tag each address with its side, such as
buyer,sellerormoderator, and save its password on the address. - Open two browser profiles side by side, one for the buyer and one for the seller.
What to check
- Orders: an order or booking reaches the seller at once, and the buyer’s confirmation matches it: item, price, dates.
- Messages: a message reaches the other side by email when they’re away, without showing either person’s real email address if your marketplace hides them.
- Stock and calendars: two buyers can’t take the last item or the same slot.
- Cancellations, refunds and disputes tell both sides the same facts.
- Reviews: both sides are asked once, after the order is complete, and not before.
The emails to check
For the seller: new order, new message, payout and review received. For the buyer: confirmation, shipped or booked, new message, refund and review request. Open both inboxes after each step and check they tell the same story.
Use these accounts only on a marketplace you build or are allowed to test, in development, staging or QA.